Aurelia Main

Here's where you'll find answers to any questions or problems that may come up while using Aurelia Reporter. If your question isn't listed in here or you have a feature request, please contact us at support@aureliasystems.com and we'll make every effort to help you resolve your problem.

Images are black or missing when printing from a browser - This is a bug with version 5 and earlier of Internet Explorer. This has been fixed in version 5.5.

Report runs off the edge of the page when printed from a browser - If your report includes margins then these will get added to the browser's own print margins so you will end up with a very large left margin and most likely some text will be missing from the right side. To remedy this, set up Reporter to suppress the margins. If the document still runs off the paper then you may need to increase the original document margins. They have to be at least as wide as the print margins of the browser from which the document will be printed.

Document prints with incorrect page breaks - When you print out a report in continuous mode, the browser will generate its own page breaks based upon its print margin and paper size settings. These may not match up to the page breaks that your application generated when you converted the document. The new HTML standard does include some features that allow page designers better control over printing, however at this time they have yet to be widely implemented in browsers.

Reporter won't use my E-mail client to send mail - Reporter requires at least Eudora 4.3, Outlook 98, or Outlook Express version 5. If your mail client isn't one of these, then it will use its own built-in mail client. Furthermore, if you're using Outlook with Microsoft Word as the HTML editor, Reporter will use its built-in client as well since Microsoft Word can't properly display standard HTML.

Mail messages appear blank or as attachments in the Outlook message window - This will happen if you're using Outlook with Microsoft Exchange 5.5 since this version of Exchange lacks the required level of HTML support. You have to either use Exchange 2000 or switch Reporter to use its built-in mail client.

Some mail recipients tell me they can't view my HTML e-mails - Not all mail programs can understand HTML e-mail. Reporter e-mail has been successfully tested against most popular mail programs including Outlook 98, Outlook Express 5.0, AOL 6.0, Eudora 4.3, and Netscape Messenger 4.x. It is not however compatible with earlier versions of Outlook or Outlook Express as these mail clients do not support HTML, nor is it compatible with web-based mail services such as Yahoo, Hotmail, etc.

Problems converting PDF Documents - Most PDF problems are related to font matching. Unlike all other documents you'll probably encounter, PDF files contain their own fonts. This of course presents a special problem when you want to convert a PDF with private fonts to an HTML file that anyone can view. In summary, to get good results you will need to have the EXACT fonts that were used to create the PDF installed on your system when you do the conversion. Furthermore, anyone who wants to view the HTML conversion should have the fonts as well. If these conditions don't hold then probably it's probably best to convert PDFs as images. This can be accomplished by checking the Print as Image box in the Acrobat print dialog box. You can see what fonts were used to create the PDF document by opening the document in the Acrobat reader then clicking on File/Document Properties.

PDF and Acrobat are trademarks of Adobe Systems Inc. Microsoft Word, Outlook, Outlook Express, Exchange, Hotmail, and Internet Explorer are trademarks of Microsoft Corp. Netscape Navigator and Messenger are trademarks of Netscape Communications Corp. Eudora is a trademark of Qualcomm, Inc. AOL is a trademark of AOL Time-Warner. Yahoo is a trademark of Yahoo Inc.

Page last updated: March 5, 2006